Policies / Terms and Conditions

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By completing the registration process, students agree to all the terms listed below. Students also acknowledge that BLS Training Centers reserves the right to amend these terms, with or without notice. Additionally, students agree to release BLS Training Centers of all legal responsibility for personal injury or property damage occurred while attending a course. 

No course is considered reserved until registration is complete through our online portal and full payment is reserved. Students who register for a course through the American Heart Association website will remain moved to “Wait List” status until this step is complete. 

There will be no refunds issued once the registration process is complete. Students can reschedule for a alternate date within 60 days of the original course date for a $20 processing fee. Rescheduling requests must be made more than 24 hours in advance of a course. Students wishing to reschedule for an instructor course must provide 7 days notice and pay a $100 processing fee.

Any students that fails to notify BLS Training Centers of a cancellation or rescheduling request prior to the course, will be considered a no call, no show. No refunds will be issued for a no call, no show. No exceptions will be made. 

Students should expect to arrive 15 minutes prior to the start of their course. Late admittance into the course will not be accepted. Students who arrived past the scheduled course time will be not be admitted, and will be required to pay the full course fee to reschedule.

Effective January, 2019, the American Heart Association has switched over to the ecard system as a way for students to obtain their course completion records. Students will have an option to print and/or email a wallet sized card and full size course completion certificate. eCards are generally issued the same day, but may take up to 48 hours. If you have not received the email after 48 hours, students can also  attempt to claim their ecard using the following link: https://ecards.heart.org/student/myecards.