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BLS Training Centers

Polices

Registration Process

 No course is considered reserved until registration is complete through our online portal and full payment is reserved. Students who register for a course through the American Heart Association website will remain moved to “Wait List” status until this step is complete. 

eCards

Effective January, 2019, the American Heart Association has switched over to the ecard system as a way for students to obtain their course completion records. Students will have an option to print and/or email a wallet sized card and full size course completion certificate. eCards are generally issues same day, but may take up to 48 hours. If you have not received the email after 48 hours, students can also claim their ecard using the following link: https://ecards.heart.org/student/myecards.  

No-Call, No-Show

Any students that fail to notify BLS Training Centers of a cancellation or rescheduling request prior to the course, will be required to pay full course price in order to reschedule. No additional opportunities will be given. 

Cancellations/Refunds

There will be no refunds issued once the registration process is complete. Students can reschedule for a new course within 60 days of the original course date for a $15 rescheduling fee. Rescheduling requests within 24 hours of a course start time will not be approved, and students will be required to pay the full course fee to reschedule. Students schedule for an instructor course must provide 7 days notice and pay a $100 processing fee. 

Course Attendance

Students should expect to arrive 15 minutes prior to the start of their course. Late admittance into the course will not be accepted. Students who arrived past the schedule course time will be required to reschedule. 

Disclaimer

All policies and procedures are at the discretion of BLS Training Centers and can be modified at any time, with or without notice. 

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